How it Works
Dress & Press have developed 5 unique sections within this site, to satisfy some of the many needs of fashion lovers and seekers. Whether you are looking for a career, information, industry experts or gorgeous items to wear, Dress & Press will offer you the very best online experience.
Select the section you are interested in to learn more about How It Works…
If any of your questions remain unanswered please feel free to contact us customercare@dressandpress.com.au
1. BORROW SECTION
Adding to The Library
Exchange your unworn dresses for $D&P and gain VIP access to Australia’s first Fashion Library.
Submit your dress to The Library, by filling out some details about the garment on our Borrow Page.
A member of the Dress & Press team will then evaluate your application and contact you via email with an offer for your dress. Offers will be made in Dress & Press virtual dollars ($D&P), which can be used to borrow other items from The Library.
You can ‘Accept’ or ‘Decline’ this offer with just the click of a button!
Should you accept the offer, your dress will now become property of Dress & Press Pty Ltd. Not to worry though, you can always borrow it if you need!
Once you have accepted our offer all you need to do is carefully package and post your dress to us. (Oh, and get excited about all the fabulous dresses you will be able to borrow using your $D&P!)
Once we have received your garment in good condition, $D&P dollars will be credited to your online account.
Borrowing from The Library
It doesn’t matter if you haven’t contributed to The Library – borrowing dresses is for everyone!
Simply browse through our selection of dresses and choose the garment you love most!
By clicking ‘Yes Please!’ you will be able to view the availability of the dress and select a booking time.
Your borrowed garment will be delivered to you beautifully wrapped and ready for you to wear!
Have a fabulous time in a fabulous dress!
Enjoy wearing your garment for the rental period you selected and remember to treat it just as you would something of your own.
Return the dress to us by simply following the return instructions enclosed in your package.
Returns are easy! A pre-paid satchel will be included with your dress so all you need to do is drop the dress off by the specified return date at your nearest Post Office/Express Post Mail Box. We even look after the dry-cleaning!
Quality & Authenticity Guarantee
All dresses submitted to Dress & Press are inspected for both quality and authenticity. These checks are repeated each time the garment is borrowed to ensure you receive a beautiful dress that is ready to wear. The team at Dress & Press are fashion experts, and will research each dress, once received, to ensure that it is authentic.
Product Care
To ensure The Library remains full of gorgeous dresses for you to borrow, it is essential that all garments be treated with the utmost of care.
Designer clothing is often produced using exquisite fabrics and detailing. Dress & Press will only be accepting dresses that are in excellent condition. It is therefore expected that they will be returned the same way. ‘How to Care for me’ Instructions and Tips will be included with your dress when you receive it.
FAQ
How long can I borrow a garment?
Dresses are borrowed for a 5-day rental period. Your 1st day of rental is considered to be the day your garment is first attempted to be delivered to you.
How do I know the dress is clean when I receive it?
All dresses are dry-cleaned by a luxury dry cleaner the moment they are returned. Inspections are also carried out by the Dress & Press team before a garment is sent out, to ensure you always receive it in great condition.
What is included in my delivery?
You will receive your garment as well as a set of return instructions, Care Tips and a pre-paid return satchel all packaged beautifully in a Dress & Press bag.
How do I return a garment?
Simply place it into the pre-paid return satchel and drop it at your nearest Australia Post Office or Express Post Mail Box by 5pm on your 5th day of hire. If your return date falls on a Sunday or Public Holiday, please post the item the following business day. There is no need to clean or iron the dress; we will take care of all of that for you!
What if I misplace/lose my return shipping satchel?
Dress & Press gives each customer a pre-paid return satchel, ready to just pop into your nearest Australian Post Office or Express Post Mail Box. If you misplace the envelope, it is your responsibility to send the order back to us by the due date at your own expense. If you need assistance, please contact us on 03 9020 2041.
What if I return my order late?
Dress & Press relies heavily on timely returns. By returning a garment late you are potentially ruining another customer’s night. Please contact Dress & Press on 03 9020 2041 if you are unable to return the garment by the scheduled day of return. We will assist you in getting the dress back to us on time. However, if unsuccessful you will be charged for the full 5-day rental period again.
How many items can I ‘borrow’ at once?
You can borrow up to 2 dresses at anytime, during the same 5-day period.
Can I book a dress for a special occasion?
Yes of course! Simply click ‘Yes Please!’ on the dress you would like to borrow, and then select the borrowing period that suits you.
When is my Credit Card charged for the dress rental?
Your credit card will be charged as soon as we receive your order. Your Credit Card will also be re-charged if you fail to return your garment on the 5th rental day. A receipt for this charge will be emailed to you.
What forms of payment do you accept?
Dress & Press Pty Ltd accepts VISA & Mastercard.
Who pays for shipping and handling?
Shipping and handling will be calculated based on your location within Australia. You will be required to pay for this by Credit Card at the check out. Return postage is free!
Unfortunately, $D&P cannot be used against shipping and handling costs.
Can I track my package?
Dress & Press uses a variety of courier services, and will constantly be researching the most efficient and cost effective provider. At this time, you will not be able to track your order, however this may change in the future.
What if I need the dress tomorrow?
If the dress you wish to borrow is available the next day, please contact Dress & Press and we will endeavor to get it out to you as soon as possible. Further postage costs may apply.
What happens if the renter before me returns the dress late/damaged?
We will do everything in our power to get the dress you ordered to you on time. However, in the very rare case that the customer before you has been delinquent with the only unit available, we will upgrade your order and ship you a more expensive style for the date you need. We never want to leave our customers without something amazing to wear!
What happens if my garment doesn’t arrive?
If you do not receive the dress on the day you expected please call us immediately 03 9020 2041.
We will trace the parcel with our courier and update you with information as soon as possible.
What happens if I am not home when the courier arrives with my garment?
The courier will take your parcel to your nearest post office where you will be able to pick it up. Please note your 5-day rental period begins from the day your parcel was first attempted to be delivered to you.
What happens if the item is the wrong size?
Dress & Press understands the importance of ‘the right fit’! If the garment you have ordered does not fit please contact us within 2 hours of receiving your garment on 03 9020 2041. We will make note of the return, and credit your account (less postage and handling).
Instructions on how to return a dress that doesn’t fit can be found inside your original parcel. A separate label with the return address Level 10, 50 Market Street Melbourne VIC 3000 will ensure the dress arrives back at our headquarters. The garment must not be worn prior to returning, and should be packaged carefully.
How do I check my sizing?
Please use our sizing guide.
Will I need to iron the dress before wearing it?
We do our best to ensure all garments arrive wrinkle free! However, should yours arrive with slight creases please refer to the Care Instructions & Tips included in your delivery for advice on how to correct it.
What if I damage or stain the dress?
The first thing is don’t stress! Please simply contact Dress & Press on 03 9020 2041 immediately to let us know. We have a professional team of dry cleaners and seamstresses who are very likely to be able to fix it straight away. If the dress is not reparable, unfortunately, you will be charged the replacement value of the dress; as per the amount communicated to you at the time you borrowed it. This amount will be automatically deducted from your credit card once we have informed you that the dress is irreparable. In this case you as the borrower may keep the dress.
In most cases, the dress will be repairable, and only the cost of repair will be passed onto you. Like above, the repair amount will be deducted from your credit card, after you have been notified.
Do I need to clean the dress before I return it?
Please do not attempt to clean the garment before returning it. We use a professional dry cleaning service to ensure garments are not damaged.
What happens if I love the dress I have borrowed and want to keep it?
Unfortunately, Dress & Press does not allow customers to keep garments they have borrowed. If you desperately wish to become the owner of the garment please email our customer service team customercare@dressandpress.com.au to discuss.
How do I earn Dress & Press Dollars ($D&P) to spend on rentals?
By submitting a dress to The Library you are rewarded with $D&P to spend.
How many $D&P will I get?
Dress & Press determines all remuneration based on its suitability to The Library and its potential to be borrowed by other customers. Factors such as the Year the Dress was Originally Purchased, it’s Original Recommended Retail Price, fabrics and wearability all contribute to determining how many $D&P should be rewarded. A general rule is that you will be able to borrow 3-4 dresses of the same caliber as the one you have submitted.
Can I sell my dress to Dress & Press for cash?
Unfortunately at this stage we are unable to offer cash remuneration for garments. Offering women virtual dollars in return for their garments allows us to keep rental fees significantly low, and as such we are able to give women the opportunity to borrow fabulous dresses for a fraction of their original retail price.
We believe that having the opportunity to borrow beautiful dresses in exchange for dresses submitted is a great opportunity and huge chance to save money. Most dresses for to 2nd hand stores or sit in closets for years. This way, dresses can be enjoyed by everyone, and costs for borrowing can be kept lower than if dresses were purchased for cash.
Can my dress be returned to me after I have submitted it to The Library?
Once a dress has been submitted to The Library it becomes property of Dress & Press Pty Ltd. You are welcome to borrow your dress at any stage, however we are unable to return it. Should you desperately wish to have it back please email customercare@dressandpress.com.au to discuss.
Can I spend $D&P on other parts of the website?
Your D&P$ can only be spent within the “Borrow” section of the site.
Can I give my $D&P to someone else?
Yes! All you need to do is click on the ‘gift voucher’ tab at the bottom of the Home Page and forward your $D&P to your nominated friend.
2. BUY SECTION
The ‘Buy’ section of Dress & Press offers women access to beautiful stock from Australia’s top 10 emerging designers. Hand selected by the Dress & Press Team, these designers produce incredible collections, and are predicted to be the next big names in the Australian fashion industry.
Browse through each designer’s collection, making purchases by selecting ‘Yes Please!’ on the garments you wish to buy.
Due to many of these designers opting to produce exclusive collections and or one-of-a-kind pieces, limited numbers may be available.
Confirm your order at the check out.
If you have not purchased with us, set up an account so we can remember all your details for you!
Your garments will be posted to you directly from the designer.
Dress & Press does not hold any stock for the ‘Buy’ section. Once the order has been processed and payment received, the designer will be notified, and the garment will be sent to the address registered in your Dress & Press account.
Legal Position of Dress & Press within the ‘Buy’ Section
Dress & Press acts as a site that allows users, who comply with Dress & Press policies, to buy certain fashion goods within a fixed-price format. Dress & Press also provides a platform for Australian designers to offer and sell these goods to customers. Dress & Press does not however, hold complete control over the transaction between a designer and customer in the Buy Section.
Dress & Press carefully select designers and have strict guidelines for those selected in regards to quality and customer service. Dress & Press will manage all monetary transactions between customers and designers. Dress & Press does not have control over the delivery, final quality, safety, morality or legality of any aspect of the items listed.
Dress & Press will work closely with designers to ensure they adhere to the best practices and match the same levels of customer service offered on all other sections of Dress & Press.
FAQS
Do you want to show the rest of Australia your collections?
Dress & Press is always taking applications for new designers. Simply click on the button at the top of the page and fill out the application form for ‘New Designers’. A member of the Dress & Press team will be in touch!
What if I never receive my purchase?
Please contact Dress & Press customer service customercare@dressandpress.com.au and we will contact the designer directly. Whilst, Dress & Press puts in place strict guidelines for all designers regarding timely shipping, we cannot take responsibility for unforeseen circumstances.
Who do I pay the shipping costs to?
Shipping costs will be charged by Dress & Press at the time of check out, and calculated as being sent from the closest capital city to the designer.
When can I expect to receive my purchase?
Your dress will be received within 7 days from the time of purchase.
Can I track my package?
Unfortunately due to each designer choosing his or her own method of postage you will be unable to track your package.
What forms of payment do you accept?
Dress & Press Pty Ltd accepts VISA & Mastercard.
Can I return a garment I purchase from the ‘Buy’ section?
Dress & Press and our represented designers are unable to accept returns due to a ‘change of mind’, should you wish to exchange the garment for another size/style please contact customercare@dressandpress.com.au.
What if the garment is faulty?
All garments deemed faulty and returned within 14 days will attract a full refund. Please contact customercare@dressandpress.com.au if you receive a faulty garment.
A garment I had my eye on has SOLD OUT can I contact the designer to see if he/she has any more stock?
Please contact Dress & Press Customer Service customercare@dressandpress.com.au and we will be happy to contact the designer directly for you. Unfortunately, due to most designers opting to manufacture exclusive runs of each garment, extra stock will not always be available.
3. PRESS
Dress and Press will feature a range of news articles, from the latest fashion gossip, runway trends and designer stories to more detailed articles about the fashion industry and what really goes on behind the scenes.
Members of the Dress & Press team, freelance writers and professional bloggers work together to write the ‘Press’.
FAQS
I am a freelance writer/blogger and would love to work with Dress & Press…
Great! Please feel free to contact our team press@dressandpress.com.au.
4. CAREERS
Looking for a career in the fashion industry? Dress & Press advertises fashion industry jobs exclusively, making it much easier to find exactly what you are looking for!
How do I post a job?
If you wish to have a fashion position published, simply email careers@dressandpress.com.au with all information you wish to be advertised and we will upload your position for free.
Coming Soon: Employers will be able to, through their Dress & Press account, upload positions independently.
How long will my advertisement appear on Dress & Press?
We will list all positions for 1 month, however this can be extended or shortened if requested.
How do I apply for a position?
Simply contact the person directly through the details listed on the job advertisement, many advertisements will require you to fill out an online application on their website. Just follow the link!
5. PEOPLE
The People section is Dress & Press’ very own online directory of industry professionals, who either love, work within or are passionate about the fashion industry. Fashion industry professionals and their up-and-comers, can create, customize and publish their very own profile at Dress & Press for free!
How do I add my own profile?
To add a profile, simply head to your account, and click on ‘People’. An empty form will appear, where you can fill in all your personal information, professional qualifications and working preferences. Images can also be added to your profile by clicking on the ‘Image’ tab.
Can I add images to my profile?
Yes of course! Simply head to your account, click on ‘People’ and the Image tab under your account.
A hero image refers to the photograph that will be featured as the profile picture next to your name, as well as the image used on the ‘People’ Home Page.
Additional images can be added below this.
Image Guidelines
To ensure your profile looks fabulous please upload high quality images.
Size and shape may vary however; the most ideal image sizes are those between 200-800px X 200-800px and less than 500BKB, with an aspect ratio of 1.
How do I find exactly what I am looking for?
If you are looking for a fashion professional, you can search by category and location. Whilst you may come across photographers, make up artists, stylists and models all in the one city, you can be assured all have experience in the fashion industry.
How do I contact someone?
Simply click on the ‘Contact Me’ button and or fill out the Contact Form at the bottom of each profile’s page. This will send the individual an instant message with your details.